Delivery & Returns

Payment Methods

 

 

 

 

Postage Prices

We offer a variety of flat-rate shipping options dependent on how quickly you want your ghosties to arrive! Flat rate means you'll always pay one shipping fee (dependent on which postal option you select), no matter how much you purchase.

UK and Domestic Postage: £2.90 - £5.50

Republic of Ireland: £4.70 - £11.60

European Union: £4.70 - £12.00

United States & Canada: £5.90 - £19.90

Australia: £6.90 - £18.00

Please note that you will need to check your home country's custom charges as we cannot be held liable for any charges relating to tax and charges once your item has been purchased and shipped.

 

Processing Times

Our standard processing time is between 3-5 business days. Please note that this is subject to change at various times of the year.. If you have ordered a commission piece we will discuss processing times before you make your purchase so you know exactly how long your unique item will be.

Estimated Delivery Times

All delivery times will vary according to which postal option you have chosen at checkout. The below is just a guide. Please contact us for more information.

United Kingdom: 2-5 Business Days
United States and Canada: 2-8 Weeks

Australia: 3-10 Weeks
Europe: 2-8 Weeks

Returns

We aim to get everything right with your order first time, but we are only human! If you have an issue or query regarding your order then please contact us straight away and give us a chance to rectify the situation.

You may return your order for a refund by letting us know within 14 days of receipt of your order. You then have 14 days upon letting us know to return your order in the original packaging and condition, undamaged, (and unworn if he item is clothing or jewellery). Please use registered post or recorded delivery when returning goods as it reduces the chances of packages being lost or incurring further damage during transit. We cannot be responsible for a return that is not safely delivered back to us.

Returns due to customer preferences or order mistakes are paid for by the customer.
Delivery costs are non-refundable unless there is a fault.

Please include your name and order number within your return.

How Long Do Returns/Refunds Take?

Once we receive your return, we will aim to process your refund within 5 working days.

What Isn't Able to be Returned?

  • Custom or personalised orders

  • Digital downloads

  • Items on sale

Which Delivery Service Do You Use?

We use Royal Mail for all orders. You are able to choose which service suits your needs at the checkout.

International orders to both the US and Europe are sent by Royal Mail International Standard. Standard shipping here in the UK does not include a tracking code so we will not be able to supply it upon request. However, International Tracked does include tracking if you choose to upgrade your shipping at the checkout.

Can I Track My Order?

If you choose to upgrade your shipping to include tracking, a code will be supplied with your dispatch email.

Customs, VAT & Import Tax

US: Although there should not be any, customers are entirely responsible for any customs fees or import tax upon the item's arrival at its destination and we are not responsible for your package being delayed and held up at customs.

EUROPE: All orders shipping to Europe are subject to customs charges and import tax.

 

Unfortunately, at this time, due to Brexit and other changes made by the government, EU orders will be charged VAT upon the item's arrival at its destination which will between 5-20% of the items total, instead of being paid at the Point of Sale.