Delivery & Returns

Payment Methods

 

 

 

We accept Klarna, Paypal, and card payments via Stripe.

 

Please note that you may be charged a small processing fee if you are making a purchase internationally, or using a card such as American Express, and the daily exchange rate will apply to your order total. We recommend checking with your bank or card provider to ensure you are aware of any fees that may be applied as these are unfortunately out of our control.

 

Postage Prices

We ship worldwide from our base here on the Kent Coast in the UK. All parcels are sent via trackable delivery methods which is either via a courier or Royal Mail.

 

All of our postage is calculated by order value and weight, so if you're looking to purchase multiple ghosts, whether you live abroad or in the UK, please get in touch with us first, with your list of chosen ghosts, as we may be able to offer a cheaper shipping option once we've weighed them!

If this is the case, we will take the items out of stock for you and send you an invoice with your chosen ghosts and the agreed postage price.

Please note that you will need to check your home country's custom charges as we cannot be held liable for any charges relating to tax and charges once your item has been purchased and shipped.

 

Processing Times

Our standard processing time is between 3-5 business days. Please note that this is subject to change at various times of the year. 

 

If you have ordered a commission piece we will discuss processing times before you make your purchase so you know exactly how long your unique item will be!

Estimated Delivery Times

All delivery times will vary according to which postal option you have chosen at checkout. The below is just a guide. Please contact us for more information.

United Kingdom: 2-5 Business Days
United States and Canada: 7-10 Working Days

Australia: 10-14 Working Days
Europe: 5-7 Working Days

Returns

We aim to get everything right with your order first time, but we are only human! If you have an issue or query regarding your order then please contact us straight away and give us a chance to rectify the situation.

You may return your order for a refund by letting us know within 14 days of receipt of your order. You then have 14 days upon letting us know to return your order in the original packaging and condition, undamaged, (and unworn if he item is clothing or jewellery). Please use registered post or recorded delivery when returning goods as it reduces the chances of packages being lost or incurring further damage during transit. We cannot be responsible for a return that is not safely delivered back to us.

Returns due to customer preferences or mistakes when ordering are paid for by the customer, and your refund will not include original postage costs.
Delivery costs are non-refundable unless there is a fault.

Please include your name and order number within your return.

How Long Do Returns/Refunds Take?

Once we receive your return, we will aim to process your refund within 5 working days.

What Isn't Able to be Returned?

  • Custom or personalised orders

  • Digital downloads

  • Items on sale

Which Delivery Service Do You Use?

We use Royal Mail or courier delivery and tracking is included with every package to ensure the safety of your ghosts!

International orders to both the US and Europe are sent by Royal Mail International Tracked, or a trusted courier. You'll receive a tracking code with your despatch email, but please feel free to contact us at any time if you have any queries about delivery.

Can I Track My Order?

A code will be supplied with your dispatch email, but please contact us if you need more information or are unable to access your tracking data.

Customs, VAT & Import Tax

US: Although there should not be any, customers are entirely responsible for any customs fees or import tax upon the item's arrival at its destination and we are not responsible for your package being delayed and held up at customs.

EUROPE: All orders shipping to Europe are subject to customs charges and import tax.

 

Unfortunately, at this time, due to Brexit and other changes made by the government, EU orders may be charged VAT upon the item's arrival at its destination which will between 5-20% of the items total, instead of being paid at the Point of Sale.